FAQ - Toyworld

How long does delivery take?
Delivery times vary depending on your location. Most orders are processed within 1-2 business days.

Do you ship internationally?
No, we currently only ship within New Zealand.

Can I track my order?
Yes, once your order is dispatched, you will receive a tracking link via email.

What shipping methods do you offer?
We use standard and express shipping options. Details are available at checkout.

What is your return policy?
We accept returns within 30 days of purchase, provided the item is unused and in its original packaging.

How do I return an item?
Please visit our Returns page at toyworld-nz.com for instructions.

When will I receive my refund?
Refunds are processed within 5-7 business days after we receive your returned item.

Do you restock sold-out items?
Yes, we regularly restock popular items. Sign up for notifications on product pages.

Are your products authentic?
All our products are 100% genuine and sourced from trusted suppliers.

Can I request a specific product?
Yes! Contact us with your request, and we’ll do our best to help.

What payment methods do you accept?
We accept credit/debit cards, PayPal, and other secure payment options.

Is my payment information secure?
Yes, we use encrypted payment gateways to ensure your data is protected.